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FAQs and Troubleshooting
FAQs and Troubleshooting
All you need to know to use Standuply successfully
30 articles in this collection
Written by
Alex Kistenev
and
Dora
FAQs
How to make survey anonymous
Anonymous surveys
Written by
Dora
Updated over a week ago
How to add Follow Up message
Reminders in Slack
Written by
Dora
Updated over a week ago
How to change owner of the account
How to move reports or subscription to another account
Written by
Dora
Updated over a week ago
How to change billing e-mail address
Invoices
Written by
Dora
Updated over a week ago
How to turn off aggregated results
Aggregated results, Conditions, Diagram
Written by
Dora
Updated over a week ago
How to add answers after report closed
"Add answers" button
Written by
Alex Kistenev
Updated over a week ago
How to change credit card or billing e-mail
Written by
Dora
Updated over a week ago
How are unique users counted
How we count number of respondents
Written by
Dora
Updated over a week ago
How to add new team
Written by
Dora
Updated over a week ago
How to edit answers
Written by
Dora
Updated over a week ago
How to invite/remove Standuply to/from a private channel
Private channels, Standuply
Written by
Dora
Updated over a week ago
How to customize History file delivery to an e-mail
Get report results on e-mail
Written by
Dora
Updated over a week ago
How to disable "Quick response" feature
Quick response
Written by
Dora
Updated over a week ago
How to change password
Written by
Dora
Updated over a week ago
How to use Standuply without Slack
Written by
Dora
Updated over a week ago
How to add answers before the report starts
Written by
Dora
Updated over a week ago
How to select/add respondents
Written by
Dora
Updated over a week ago
How to cancel a subscription
Stopping standuply subscription
Written by
Dora
Updated over a week ago
How to set up Vacation mode
Vacation statuses, vacation break
Written by
Alex Kistenev
Updated over a week ago
Troubleshooting
I can't select my board for "Burndown Report Settings" template
No Jira board in a dropdown
Written by
Dora
Updated over a week ago
I scheduled a report, but I don't see it in app
Standuply app in Slack
Written by
Dora
Updated over a week ago
I have sent help request to support, but don’t get any reply
Support
Written by
Dora
Updated over a week ago
Asynchonous result's delivery checkbox is greyed out
Change synchronous/asynchronous results delivery option
Written by
Dora
Updated over a week ago
Why can't I see report results in my Slack channel?
Written by
Dora
Updated over a week ago
Why some of the template answers get truncated
Written by
Dora
Updated over a week ago
I changed Standuply bot foto/name, but see no difference in Slack
Written by
Dora
Updated over a week ago
What do I do if I'm having problems accessing Standuply.com?
Access to Standuply
Written by
Dora
Updated over a week ago
Does Standuply have a mobile version?
Written by
Dora
Updated over a week ago
Do I need to add myself as an admin, if I am the owner of a main account?
Permissions system, admins
Written by
Dora
Updated over a week ago
Do I need to add my teammates in app manually before I set up the report?
Adding respondents
Written by
Dora
Updated over a week ago