FAQs and Troubleshooting

All you need to know to use Standuply successfully

32 articles in this collection
Written by Vlad Zhigulin

FAQs

How to set up users’ local time zones in Microsoft Teams?

MS Teams time zone, Users' local time zone

Written by Vlad Zhigulin
Updated over a week ago

How to create a request

Common requests, Standard request, Request template

Written by Vlad Zhigulin
Updated over a week ago

How to create a custom request

Custom requests, how to create an endpoint

Written by Vlad Zhigulin
Updated over a week ago

How to set up OAuth authorization for JIRA

JIRA integration, OAuth authorization for JIRA, JIRA request

Written by Vlad Zhigulin
Updated over a week ago

How to set up team public holidays or day-offs

Day-offs, Public Holidays

Written by Vlad Zhigulin
Updated over a week ago

How to set up a Vacation mode

Vacation mode, Vacationing, OOO mode

Written by Vlad Zhigulin
Updated over a week ago

How to transfer ownership

Transfer subscription, transfer ownership

Written by Vlad Zhigulin
Updated over a week ago

How does 3rd party billing working

Direct payment link, Paying without creating a new account, Other users pay for your subscription, Paying for the new subscription

Written by Vlad Zhigulin
Updated over a week ago

How to transfer reports

Transfer reports, Move your reports

Written by Vlad Zhigulin
Updated over a week ago

How to make survey anonymous

Anonymous surveys

Written by Vlad Zhigulin
Updated over a week ago

How to turn off aggregated results (diagram after the survey)

Aggregated results, Conditions, Diagram after the survey

Written by Vlad Zhigulin
Updated over a week ago

How to add answers after report closed

"Add answers" button

Written by Vlad Zhigulin
Updated over a week ago

How to change credit card or billing e-mail

Change credit card, Change billing e-mail

Written by Vlad Zhigulin
Updated over a week ago

How do we count your users/respondents

How we count number of respondents

Written by Vlad Zhigulin
Updated over a week ago

How to add a new team

Add Workspace, Add new team

Written by Vlad Zhigulin
Updated over a week ago

How to edit answers

Edit answer, change answer

Written by Vlad Zhigulin
Updated over a week ago

How to invite/remove Standuply to/from a private channel

Private channels, Standuply

Written by Vlad Zhigulin
Updated over a week ago

How to customize History file delivery to an e-mail

Get report results on e-mail

Written by Vlad Zhigulin
Updated over a week ago

How to disable "Quick response" feature

Written by Vlad Zhigulin
Updated over a week ago

How to change password

Forgot password, change password, reset password

Written by Vlad Zhigulin
Updated over a week ago

How to add answers before the report starts

Partial answers, Answer ahead of time

Written by Vlad Zhigulin
Updated over a week ago

How to select/add respondents

Select and add respondents

Written by Vlad Zhigulin
Updated over a week ago

How to cancel a subscription

Stopping standuply subscription

Written by Vlad Zhigulin
Updated over a week ago

Troubleshooting

I can't select my board for the "Burndown Report Settings" template

No Jira board in a dropdown

Written by Vlad Zhigulin
Updated over a week ago

I scheduled a report, but I don't see it in the app

Standuply app in Slack

Written by Vlad Zhigulin
Updated over a week ago

I have sent a help request to support but don’t get any reply

Written by Vlad Zhigulin
Updated over a week ago

Asynchronous result's delivery checkbox is greyed out

Change synchronous/asynchronous results delivery option

Written by Vlad Zhigulin
Updated over a week ago

Why can't I see report results in my Slack channel?

Written by Vlad Zhigulin
Updated over a week ago

I changed Standuply bot foto/name but saw no difference in Slack.

Written by Vlad Zhigulin
Updated over a week ago

What do I do if I'm having problems accessing Standuply.com?

Access to Standuply

Written by Vlad Zhigulin
Updated over a week ago

Do I need to add myself as an admin if I am the owner of the main account?

Permissions system, admins

Written by Vlad Zhigulin
Updated over a week ago

Do I need to add my teammates in app manually before I set up the report?

Adding respondents

Written by Vlad Zhigulin
Updated over a week ago