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FAQs and Troubleshooting
FAQs and Troubleshooting
All you need to know to use Standuply successfully
32 articles in this collection
Written by
Vlad Zhigulin
FAQs
How to set up users’ local time zones in Microsoft Teams?
MS Teams time zone, Users' local time zone
Written by
Vlad Zhigulin
Updated over a week ago
How to create a request
Common requests, Standard request, Request template
Written by
Vlad Zhigulin
Updated over a week ago
How to create a custom request
Custom requests, how to create an endpoint
Written by
Vlad Zhigulin
Updated over a week ago
How to set up OAuth authorization for JIRA
JIRA integration, OAuth authorization for JIRA, JIRA request
Written by
Vlad Zhigulin
Updated over a week ago
How to set up team public holidays or day-offs
Day-offs, Public Holidays
Written by
Vlad Zhigulin
Updated over a week ago
How to set up a Vacation mode
Vacation mode, Vacationing, OOO mode
Written by
Vlad Zhigulin
Updated over a week ago
How to transfer ownership
Transfer subscription, transfer ownership
Written by
Vlad Zhigulin
Updated over a week ago
How does 3rd party billing working
Direct payment link, Paying without creating a new account, Other users pay for your subscription, Paying for the new subscription
Written by
Vlad Zhigulin
Updated over a week ago
How to transfer reports
Transfer reports, Move your reports
Written by
Vlad Zhigulin
Updated over a week ago
How to make survey anonymous
Anonymous surveys
Written by
Vlad Zhigulin
Updated over a week ago
How to turn off aggregated results (diagram after the survey)
Aggregated results, Conditions, Diagram after the survey
Written by
Vlad Zhigulin
Updated over a week ago
How to add answers after report closed
"Add answers" button
Written by
Vlad Zhigulin
Updated over a week ago
How to change credit card or billing e-mail
Change credit card, Change billing e-mail
Written by
Vlad Zhigulin
Updated over a week ago
How do we count your users/respondents
How we count number of respondents
Written by
Vlad Zhigulin
Updated over a week ago
How to add a new team
Add Workspace, Add new team
Written by
Vlad Zhigulin
Updated over a week ago
How to edit answers
Edit answer, change answer
Written by
Vlad Zhigulin
Updated over a week ago
How to invite/remove Standuply to/from a private channel
Private channels, Standuply
Written by
Vlad Zhigulin
Updated over a week ago
How to customize History file delivery to an e-mail
Get report results on e-mail
Written by
Vlad Zhigulin
Updated over a week ago
How to disable "Quick response" feature
Quick response
Written by
Vlad Zhigulin
Updated over a week ago
How to change password
Forgot password, change password, reset password
Written by
Vlad Zhigulin
Updated over a week ago
How to add answers before the report starts
Partial answers, Answer ahead of time
Written by
Vlad Zhigulin
Updated over a week ago
How to select/add respondents
Select and add respondents
Written by
Vlad Zhigulin
Updated over a week ago
How to cancel a subscription
Stopping standuply subscription
Written by
Vlad Zhigulin
Updated over a week ago
Troubleshooting
I can't select my board for the "Burndown Report Settings" template
No Jira board in a dropdown
Written by
Vlad Zhigulin
Updated over a week ago
I scheduled a report, but I don't see it in the app
Standuply app in Slack
Written by
Vlad Zhigulin
Updated over a week ago
I have sent a help request to support but don’t get any reply
Support
Written by
Vlad Zhigulin
Updated over a week ago
Asynchronous result's delivery checkbox is greyed out
Change synchronous/asynchronous results delivery option
Written by
Vlad Zhigulin
Updated over a week ago
Why can't I see report results in my Slack channel?
Written by
Vlad Zhigulin
Updated over a week ago
I changed Standuply bot foto/name but saw no difference in Slack.
Written by
Vlad Zhigulin
Updated over a week ago
What do I do if I'm having problems accessing Standuply.com?
Access to Standuply
Written by
Vlad Zhigulin
Updated over a week ago
Do I need to add myself as an admin if I am the owner of the main account?
Permissions system, admins
Written by
Vlad Zhigulin
Updated over a week ago
Do I need to add my teammates in app manually before I set up the report?
Adding respondents
Written by
Vlad Zhigulin
Updated over a week ago