FAQs and Troubleshooting

All you need to know to use Standuply successfully

30 articles in this collection
Written by Alex Kistenev and Dora

FAQs

How to make survey anonymous

Anonymous surveys

Written by Dora
Updated this week

How to add Follow Up message

Reminders in Slack

Written by Dora
Updated this week

How to change owner of the account

How to move reports or subscription to another account

Written by Dora
Updated over a week ago

How to change billing e-mail address

Written by Dora
Updated over a week ago

How to turn off aggregated results

Aggregated results, Conditions, Diagram

Written by Dora
Updated over a week ago

How to add answers after report closed

"Add answers" button

Written by Alex Kistenev
Updated over a week ago

How to change credit card or billing e-mail

Written by Dora
Updated over a week ago

How are unique users counted

How we count number of respondents

Written by Dora
Updated over a week ago

How to add new team

Written by Dora
Updated over a week ago

How to edit answers

Written by Dora
Updated over a week ago

How to invite/remove Standuply to/from a private channel

Private channels, Standuply

Written by Dora
Updated over a week ago

How to customize History file delivery to an e-mail

Get report results on e-mail

Written by Dora
Updated this week

How to disable "Quick response" feature

Written by Dora
Updated over a week ago

How to change password

Written by Dora
Updated over a week ago

How to use Standuply without Slack

Written by Dora
Updated over a week ago

How to add answers before the report starts

Written by Dora
Updated over a week ago

How to select/add respondents

Written by Dora
Updated over a week ago

How to cancel a subscription

Stopping standuply subscription

Written by Dora
Updated over a week ago

How to set up Vacation mode

Vacation statuses, vacation break

Written by Alex Kistenev
Updated over a week ago

Troubleshooting

I can't select my board for "Burndown Report Settings" template

No Jira board in a dropdown

Written by Dora
Updated this week

I scheduled a report, but I don't see it in app

Standuply app in Slack

Written by Dora
Updated this week

I have sent help request to support, but don’t get any reply

Written by Dora
Updated over a week ago

Asynchonous result's delivery checkbox is greyed out

Change synchronous/asynchronous results delivery option

Written by Dora
Updated over a week ago

Why can't I see report results in my Slack channel?

Written by Dora
Updated over a week ago

Why some of the template answers get truncated

Written by Dora
Updated over a week ago

I changed Standuply bot foto/name, but see no difference in Slack

Written by Dora
Updated over a week ago

What do I do if I'm having problems accessing Standuply.com?

Access to Standuply

Written by Dora
Updated over a week ago

Does Standuply have a mobile version?

Written by Dora
Updated over a week ago

Do I need to add myself as an admin, if I am the owner of a main account?

Permissions system, admins

Written by Dora
Updated over a week ago

Do I need to add my teammates in app manually before I set up the report?

Adding respondents

Written by Dora
Updated over a week ago