FAQs and Troubleshooting

All you need to know to use Standuply successfully

28 articles in this collection
Written by Alex Kistenev and Vlad Zhigulin

FAQs

How to set up a Vacation mode

Vacation mode, Vacationing, Public Holidays, Day-offs

Written by Vlad Zhigulin
Updated over a week ago

How to transfer ownership

Transfer subscription, transfer ownership

Written by Vlad Zhigulin
Updated over a week ago

How to pay for subscription if you are not a team member

Direct payment link

Written by Vlad Zhigulin
Updated over a week ago

How to transfer reports

Transfer reports, Move your reports

Written by Vlad Zhigulin
Updated over a week ago

How to make survey anonymous

Anonymous surveys

Written by Vlad Zhigulin
Updated over a week ago

How to add Follow Up message

Reminders in Slack

Written by Vlad Zhigulin
Updated over a week ago

How to turn off aggregated results

Aggregated results, Conditions, Diagram

Written by Vlad Zhigulin
Updated over a week ago

How to add answers after report closed

"Add answers" button

Written by Alex Kistenev
Updated over a week ago

How to change credit card or billing e-mail

Change credit card, Change billing e-mail

Written by Vlad Zhigulin
Updated over a week ago

How are unique users counted

How we count number of respondents

Written by Vlad Zhigulin
Updated over a week ago

How to add a new team

Add Workspace, Add new team

Written by Vlad Zhigulin
Updated over a week ago

How to edit answers

Edit answer, change answer

Written by Vlad Zhigulin
Updated over a week ago

How to invite/remove Standuply to/from a private channel

Private channels, Standuply

Written by Vlad Zhigulin
Updated over a week ago

How to customize History file delivery to an e-mail

Get report results on e-mail

Written by Vlad Zhigulin
Updated over a week ago

How to disable "Quick response" feature

Written by Vlad Zhigulin
Updated over a week ago

How to change password

Forgot password, change password, reset password

Written by Vlad Zhigulin
Updated over a week ago

How to add answers before the report starts

Partial answers, Answer ahead of time

Written by Vlad Zhigulin
Updated over a week ago

How to select/add respondents

Select and add respondents

Written by Vlad Zhigulin
Updated over a week ago

How to cancel a subscription

Stopping standuply subscription

Written by Vlad Zhigulin
Updated over a week ago

Troubleshooting

I can't select my board for the "Burndown Report Settings" template

No Jira board in a dropdown

Written by Vlad Zhigulin
Updated over a week ago

I scheduled a report, but I don't see it in the app

Standuply app in Slack

Written by Vlad Zhigulin
Updated over a week ago

I have sent a help request to support but don’t get any reply

Written by Vlad Zhigulin
Updated over a week ago

Asynchronous result's delivery checkbox is greyed out

Change synchronous/asynchronous results delivery option

Written by Vlad Zhigulin
Updated over a week ago

Why can't I see report results in my Slack channel?

Written by Vlad Zhigulin
Updated over a week ago

I changed Standuply bot foto/name but saw no difference in Slack.

Written by Vlad Zhigulin
Updated over a week ago

What do I do if I'm having problems accessing Standuply.com?

Access to Standuply

Written by Vlad Zhigulin
Updated over a week ago

Do I need to add myself as an admin if I am the owner of the main account?

Permissions system, admins

Written by Vlad Zhigulin
Updated over a week ago

Do I need to add my teammates in app manually before I set up the report?

Adding respondents

Written by Vlad Zhigulin
Updated over a week ago