Officially we reply within 24 hours max, but usually, it happens much faster. There are three reasons why we answer with a delay:
The team is on holiday (but in this case, we still try to reply within 24 hours max).
You've sent the request on the weekend. Our working schedule is Monday-Friday 11:00 AM-8:00 PM ( Moscow time)
Some technical issues prevent us from answering your request.
So, don’t panic. We’re always here to help you. 😄