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How do we count your users/respondents
How do we count your users/respondents

How we count number of respondents

Vlad Zhigulin avatar
Written by Vlad Zhigulin
Updated over a week ago

Respondent = each separate Slack user, added in a Respondents and Requests section of a report.

We count respondents in general, not per each report.

Example: You have 3 Slack users in your team, but you decided to run a standup only for two: Marge and Homer.
Marge and Homer will reflect as 2 respondents in your billing.

Marge and Homer can take part in several reports. In your usage tab, they will still be displayed as 2 users.

Respondents can't be bought separately, but you can purchase different "sets"

Example: You added only Marge and Homer, but when the trial ends, you open Billing and see no "set" for 2 respondents. In this case, you will need a bigger set


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